"Foreclosures run on strict timelines and homeowners need a human who they can talk with face to face when there's a problem," Attorney General Rob McKenna said. "They need an office where they can make last-minute payments or show documents that may prove reasons for stopping forced sales."

"Washington law requires that foreclosure trustees maintain actual offices in our state and local phone numbers for this reason," he continued. "But our investigation shows that some of the largest trustees are not in compliance and borrowers who have a legitimate reason to stop a foreclosure are having trouble reaching trustees."

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