2013-05-08nytimes.com

``More recently, homeowners have complained about clerical errors at Rust, problems like sending checks to the wrong addresses and issuing checks to deceased borrowers.

Norma Gammon, 54, said she thought things couldn't get much worse after her home in Evansville, Ind., was sold at foreclosure auction in June. But then she started dealing with Rust. After contacting Rust at least six times to update her address, Ms. Gammon said, she learned that the firm sent the check to her foreclosed property. To receive another payment, Ms. Gammon has to fill out a new form. But Rust says the form has been sent three times, apparently to the wrong address.''



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