ML-Implode News - Former Wells Fargo Employees Describe Toxic Sales Culture, Even At HQ

In a rare look inside the bank, former workers tell NPR that wrongdoing was widespread even in the bank branch in the very building where the CEO and senior management team worked.
...
Pat, who also just wants to use his first name, remembers one co-worker issuing lines of credit for customers who never applied for them. "There was this banker who -- he had this unbelievable loan volume and I was thinking, wow, is he that good of a sales person?"

But Pat says he figured out what was happening after customers started showing up at the branch to complain. They had applied for a home equity loan. That was OK.

"But then they also have a personal line of credit for like $20,000 that they didn't ask for. So then I realized how he was doing all his loans, because he was basically tagging on other loan products in the same application so they wouldn't really notice when they signed the documents."

Relevant:

Former Wells Fargo Employees Describe Toxic Sales Culture, Even At HQ