ML-Implode News - They've Learned Nothing: I Went to a Wells Fargo Branch, this is What Happened Next

An algorithm had decided it was time to cross-sell; and she had to cross-sell to finish her job. That credit card promo was the next step in the procedure... After she got rid of that promo page, and elegantly handled another topic she wanted to cover, I was finally allowed to get into my safe deposit box.
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The next day, I received an email from Wells Fargo and Gallup. It asked for "feedback" on my "recent Wells Fargo visit" and offered me a chance to win $1,000... Again and again, each time couched in slightly different terms, the survey checked on the employee to see if she had been sufficiently aggressive in cross-selling... It never once asked about the bank, how it screwed up with the safe deposit box.
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It's not just Wells Fargo. It's the industry. It puts banks into the same category as car dealers. So steel yourself when you deal with them (just like you would walking into a dealership).

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They've Learned Nothing: I Went to a Wells Fargo Branch, this is What Happened Next