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2013-07-10 — nytimes.com
``In most instances, consumer advocates say, customers acknowledge that they owe some money. The problems arise, though, when the credit card companies and third-party debt collectors run roughshod over legal procedures that govern how the firms can collect money, according to consumer lawyers.
"It's a huge problem where creditors and debt buyers are mass producing fraudulent documents," said Susan Shin, a lawyer at the New Economy Project, which works with community groups in New York.''
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